Kofax Capture Installation Guide
2. In the Log on as area, do one of the following:
• Select Local System account, and then click OK. The local system account is used. Only select
this option if both the Kofax Capture folder and the file cache folder locations are on the local
computer.
• Select the User name option. Then, enter the user name, password and domain, and click OK.
The user specified must have Full Control permissions to both the Kofax Capture folder and the
file cache folder locations.
Note On a standalone computer or the Kofax Capture Server computer, the specified user must
have access to all KCN Server resources and all resources required by the licensing service.
• Select the User name option. Then, browse to select the user name and click OK. The user name
and domain boxes are automatically populated after you make your selection. The user must have
Full Control permissions to both the Kofax Capture folder and the file cache folder locations.
The KCN Service is added to the Kofax Capture Service description as an enabled service.
To verify that the service was added, from Control Panel select Administrative Tools | Services. Then,
view the Description column for Kofax Capture Service.
If any problems are found while enabling the KCN Service, a window appears and lists errors or warnings.
In the case of errors, click OK, correct the errors, and enable the KCN Service again. In the case of
warnings, the KCN Service is successfully enabled.
Note We recommend that the KCN Service be installed on any workstation other than the Kofax
Capture Server.
Some examples of common errors are listed in the following table.
Sources of Errors or Warnings when Enabling the KCN Service
Error/Warning Message Possible Cause Possible Resolution
KCN Service not found Logon user name, password, or
domain was incorrectly entered
Retype logon user name, password,
and domain.
KCN Service cannot connect to
cache folder
Incorrect permissions for the folders,
or the folders do not exist
Modify the permissions to be (Full
Control) for the file cache folder, or
select a different user.
File cache folder path was longer
than 138 characters
Path to file cache folders contains too
many characters
Modify the length to 138 characters,
or fewer.
Evaluation or temporary license
about to expire
Evaluation or temporary license
expired
Licensing has expired
No Kofax Capture Network Server
Remote Site Station License
Licensing issues may have the
following possible sources:
One or more licenses are not
installed
One or more licenses expired
Licensing issues may have the
following possible resolutions:
Run the License Utility and verify you
have sufficient licenses.
Obtain the necessary KCN Server
licenses.
If this is an initial installation, ensure
you have obtained an activation
code and have activated the licenses
using the code within three days of
receiving your software.
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