S A F E T Y P R O T O C O L S
We would like to provide our valued guests and members with some information on how we have
increased our disinfecting throughout the spa in response to COVID-19. Our spa has always upheld
strict hygiene protocols and the well-being of our guests has always been our priority. As we look
forward to welcoming you to our spa, we would like to reassure you that the following additional
protocols have been introduced, so you can feel safe and protected while you spa with us.
• sansanaSPA will open and operate in line with industry guidelines and standards as set out by the
Irish Spa Association & HSE / Department of Health Guidelines.
• The following amenities will not be available until further notice: Thermal Suites, Mud Chamber,
Sauna, Steam Room and Relaxation area.
• Please advise The Spa at booking stage of any allergies, medical conditions or disabilities e.g.
pregnancy, recent surgery, cancer, current or historic (past 6 months). Some treatments are
cautioned for certain conditions, although The Spa may be able to tailor a programme to
individual needs.
• Our Spa Reception Team will welcome you upon arrival and ensure we have received your digital
consultation card should you have a treatment booked and your therapist will bring you directly to
the treatment room.
• The therapist will wear a mask during your treatment as an enhanced safety measure.
• Guests will be requested to wear a face mask during the treatment.
• Robes and slippers and locker keys available per request.
• There will be no reading material, fruit or refreshments available, only water.
• To keep our guests and employees safe, guests will be requested to shower in their room and
wash hands prior to the treatment or can use Spa changing room with social distancing.
• Please note that normal cancellation policy applies i.e. 50% of the treatment will be charged if
cancelled within 24 hours of booking occurs.
What you can do to help
We would like you to relax during your visit and immerse yourself into the Spa Experience. For this
reason, we have taken extra measures to safeguard our guests prior to arrival. We kindly ask the
following: For the safety of our guests and staff, if you or a member of your household has developed
any of the following symptoms; cough, fever, breathlessness, sore throat, headaches within the last 7
days (prior to your Hotel/Spa visit) please contact the Hotel/Spa prior to arrival of your appointment
or facility use. We will arrange for a Doctor to contact you and they will provide further instructions.
To book a treatment contact sansanaSPA on
+353 1 271 2563 or email sansanaSPA@royalmarine.ie