© Concentrix Corp.
Code of Ethical Business Conduct
Code of Ethical Business Conduct
© Concentrix Corp.
Code of Ethical Business Conduct
A Letter from Chris Caldwell
Hi game-changers,
The pace at which technology and our business is changing and evolving grows
faster by the day, and as a company we are always adapting to ensure we conduct
our business with the highest integrity.
Every day we have the privilege of creating epic experiences for our clients and
their customers and they trust us to conduct business on their behalf because they
know how deeply we are committed to doing the right thing, always. We are
constantly working to give you the latest resources, education and information you
need to uphold these standards, because every choice we make both as a
company and as individuals is critical to our joint success.
So, how do we ensure we’re all at the top of our game when it comes to protecting
our business and maintaining that trust? Our Code of Ethical Business Conduct
(COEBC).
Our COEBC is one of the most important tools we use to reinforce our unwavering
commitment to integrity and keep it strong across our entire organization. It is the
overarching set of principles applicable to all staff around the world regardless of
your career level and role, and it sets the gold standard for how we operate,
provides clear expectations for how we conduct ourselves and helps us keep our
ethics present in every interaction we have.
That being said, we have not designed the COEBC as a substitute for good
judgment, and it doesn’t cover every potentially unethical situation you may
encounter. What it does do though is teach us all the basic principles and
standards we need to make the right choices to keep our business safe. If you work
proactively to apply them in your day-to-day duties and commit to the seriousness
of this responsibility, the collective impact we make will create a stronger network of
protection for our business for us, our clients and their customers.
The COEBC exemplifies the promise we make every day to protect each other and
our business, support our clients, and contribute to the communities we call home.
Thank you for doing your part to help make a safer environment for everyone by
completing it and working every day with integrity. We are growing our reputation
as not just a world class customer experience (CX) solutions and technology
leader, but the most trusted CX partner in our entire industry, and it’s all thanks to
your commitment.
If you have questions, please reach out to your People Solutions partner or the
appropriate contact for you from the list below.
Respectfully,
Chris Caldwell
Concentrix Corporation
President & CEO
@CNXPresident
© Concentrix Corp.
Code of Ethical Business Conduct
Contents
Introduction
1 Culture Statement
3 3Vs
4 Using Our Code
6
Management Responsibilities
7 Consequences for Violating Our Code
Our
Commitment
to
Employees
8 Respecting Diversity
8 Providing Equal Opportunity
10 Forbidding Discrimination and Harassment
12
Prohibiting Substance Abuse
13
Preventing Violence
14
Protecting Privacy
15 Maintaining Product Quality and Safety
Our
Commitment
to
Our
Company
16 Using Technology Appropriately
18 Protecting Intellectual Property
20 Information and Data Security:
Confidentiality
22 Information and data Security:
Confidentiality and Third Parties
23 Social Networking
Our
Commitment
to
Shareholders
25 Avoiding Conflicts of Interest
26
Safeguarding Our Assets
27
Receiving Gifts and Entertainment
28
Prohibiting Insider Trading
30
Maintaining Accurate Records
31 Managing Our Records
Our
Commitment to
Global
Communities
32
Maintaining Fair Competition
33 Respecting Human Rights
33 Political Participation
34 Environment & Sustainability
36 Abiding by Anti-Corruption Laws (Bribes and Kickbacks)
38 Giving
Gifts and Entertainment
39 Trade Controls and Restrictions
40 Global Citizenship
40 Communicating with External Audiences
© Concentrix Corp.
Code of Ethical Business Conduct
Seeking
Guidance and
Reporting
Concerns
41 Reporting Misconduct
43 Protecting Against Retaliation
43 Health & Safety
INTRODUCTION
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Code of Ethical Business Conduct
INTRODUCTION
2
© Concentrix Corp.
Code of Ethical Business Conduct
Ethical
Conduct
is
Part of Our Culture
Concentrix’s culture statement (set out in the previous page) guides
all actions of the Company and its employees.
As part of our culture, we strive to achieve the highest levels of
performance possible in everything we do;
We operate based on the sincere belief that people add value and we
endeavor to always treat others with respect and dignity;
We work together as a team to produce new ideas and delight
our clients;
We work to inspire trust and respect with everyone we work with;
We exercise honesty and sound ethical behavior in all business
transactions and in all interactions with others;
We exhibit a steadfast adherence to strict moral and ethical values;
We respect the environment in which we live and work; and
We support the protection of basic human rights throughout our
worldwide operations
INTRODUCTION
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© Concentrix Corp.
Code of Ethical Business Conduct
INTRODUCTION
4
© Concentrix Corp.
Code of Ethical Business Conduct
Using
Our Code
Our Code serves many purposes. It not only sets forth behavioral expectations and
guidelines for how we should conduct business, but also references the policies and
applicable laws we must follow to uphold these expectations. In addition, our Code
guides us as we make sound, ethical decisions and provides us with the contact
information we should use when we have additional questions or concerns. Not
abiding
by the spirit and the letter of the Code can harm our Company and its
investors. Failure to follow the Code can cost an employee their job, and, if
applicable,
lead to criminal prosecution.
While our Code discusses many areas of potential ethical or legal misconduct, it
cannot possibly address every challenging situation that may occur in our
workplace.
Our operations and employees are subject to the laws of many
countries and other
jurisdictions around the world. Employees and agents acting
on behalf of our Company are expected to comply with the Code and all applicable
laws, rules, and regulations. If a
local law conflicts with our Code, we follow the
law; if a local business practice conflicts
with our Code, we follow our Code.
When in doubt as to whether an activity is proper, you should seek guidance
through one of the avenues discussed in “Seeking Guidance
and Reporting
Concerns.”
Ou
r Code applies to all employees, officers, and directors of Concentrix
Corporation, and its divisions, subsidiaries and affiliates. Collectively, these entities
will be referred to throughout this Code as “our Company and we refer to our
employees as “game-changers” or “employees” or “staff”. The Code applies to
everything that we do and
reflects our Company’s commitments to our game-
changers, our shareholders, to the global
communities in which we work, and to
our Company itself. Our Code represents our
overall commitment to working
ethically and with integrity in all that we do.
The Regulatory Compliance Function is responsible for the administration of our
Code and reports
to the General Counsel. Any allegation of violation of our Code
must be reported to your
manager, People Solutions, or the Compliance Function,
and it will be investigated and acted upon by
the Company based on the findings
of the investigation.
To demonstrate our commitment to abide by the Code, the Company requires all
employees to certify their acceptance to adhere to the Code of Ethical Business
Conduct upon hire and annually thereafter.
Any employee seeking a waiver to any requirement of the Code may apply to the
Compliance Leader, with a clear explanation and justification for such waiver. Such
waivers may be granted by the Board of Directors of the Company depending on
the
facts of each case.
INTRODUCTION
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© Concentrix Corp.
Code of Ethical Business Conduct
Ask Yourself:
Does the action reflect our Company’s
commitment to acting with the highest
ethics and integrity?
Does the action harm our Company,
clients, suppliers, shareholders, or our
fellow employees?
Would I take this action if it were
published on the front page of a
major newspaper?
How would your family feel if they knew
you took the action?
If the answers to these questions leave you feeling
uncomfortable, it is safe to assume you should not
take the proposed action. Instead, seek
guidance
from either your supervisor, your Senior
Vice
President or country head, or the Legal
Department, or by filing a question with our
Company’s complaint referral website at
www.integritycounts.ca/org/concentrix.
INTRODUCTION
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© Concentrix Corp.
Code of Ethical Business Conduct
Management
Responsibilities
Employees in management positions are expected to be good
role models to other employees. As such, managers are
expected to be familiar enough with
our Code to effectively
communicate its guidelines and answer questions to those who
report to them. In addition, managers are encouraged to create
a
comfortable work environment that encourages employees to
come to them
with questions or concerns. Managers have a
responsibility to be alert and
sensitive to situations that could
result in actions that might violate our Code,
company policies
and/or laws and regulations and report them promptly to their
supervisors in order for our Company to be timely notified of
possible violations.
Managers have additional duties under our Code. These
include leading
by example; ensuring that those who work for
them are familiar with the policies that apply to their jobs; and
maintaining a workplace environment in
which employees feel
comfortable raising concerns. At our Company, ethical
leadership is an essential component of effective leadership.
INTRODUCTION
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© Concentrix Corp.
Code of Ethical Business Conduct
Consequences
for
Violating Our
Code
Each of us must comply with this
Code,
and with all Company
policies. If we fail
to do so, we may
face disciplinary action, possibly
including termination. Likewise, any
supervisor, manager, officer, or
director who is
aware of any violation
and does not promptly report and
correct it may be subject to similar
consequences. In appropriate
circumstances,
our Company will
consider taking legal action
or
referring matters to public law
enforcement
authorities for possible
prosecution.
Understand
Read, understand, and abide by
the requirements in our Code.
Embrace our Company’s
commitment to integrity.
Do your part in enforcing
compliance with our Code.
Go to your manager, company
legal counsel, or the anonymous
hot line with any questions or
concerns.
Foster a culture that prevents
retaliation against anyone who
reports actual or suspected
violations of our Code.
OUR COMMITMENT TO EMPLOYEES
8
© Concentrix Corp.
Code of Ethical Business Conduct
Respecting
Diversity
Our Company’s Vision is to be the greatest customer engagement
company in the
world, rich in diversity and talent powered by
creativity and talent. We respect and value the diversity reflected in
our
various backgrounds, experiences and ideas. We must each be
dedicated to providing an inclusive work environment that fosters
respect for all our coworkers,
clients, and business partners. We are
committed to treating each other fairly and
with respect.
Providing
Equal
Opportunity
Our Company follows the laws that prohibit discrimination in
employment
practices, wherever we do business. It is our
Company’s policy to provide equal
employment opportunities and to
treat applicants and employees without illegal
bias. It is our policy
that no one at our Company should ever be subject to discrimination
on the basis of: race; religion; color; national origin; age; sex;
gender
identity; disability; veteran status; sexual orientation; marital status; or
any other basis protected by law.
We fairly compensate our staff for the hours they work, allow sufficient
rest, and provide generous benefits that often go beyond statutory
minimums. We offer individuals the opportunity to develop their skills
and capabilities. Members of staff are at liberty to exercise their right
to representation, freedom of association, and collective bargaining as
provided by applicable law.
OUR COMMITMENT TO EMPLOYEES
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© Concentrix Corp.
Code of Ethical Business Conduct
Basic Rules
Make certain that your own decisions
regarding recruitment, selection,
development, and advancement of
employees are based upon merit
qualifications, demonstrated skills, and
achievements.
Do not allow factors such as race, color,
religion, gender, age, national origin,
sexual
orientation, gender identity,
marital status, or disability to influence
your judgment.
Document instances of unsatisfactory
performance as they occur and inform
the individual of their shortcomings.
Judge employees under your
supervision based upon performance.
Do not let unrelated considerations form
a part of the performance reviews.
Any employee who has cause to feel
they
have not been treated fairly in
accordance with our Company’s policy of
Equal Employment Opportunity should
immediately report the incident to their
supervisor, manager, or the People
Solutions Department.
OUR COMMITMENT TO EMPLOYEES
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© Concentrix Corp.
Code of Ethical Business Conduct
Forbidding Discrimination
and
Harassment
Our Company has zero tolerance for
workplace
discrimination or harassment
related to any
basis protected by applicable
law, whether the
behavior is by staff, clients,
contractors,
consultants, or visitors, and
regardless of the
work setting. We are
committed to a safe,
professional, and
positive work environment
that ensures that
everyone is treated with
dignity, respect, and
courtesy.
We believe in treating one other with
respect,
whether it is a co-worker, supplier,
client, or anyone doing business with us. As
a part
of this commitment, our Company
forbids
harassment in the workplace.
Harassment is any conduct that
inappropriately or unreasonably interferes
with work performance, diminishes the
dignity of any
person, or creates an
intimidating, hostile
or otherwise offensive
work environment.
Examples include:
> Sexual advances, requests for sexual
favors, sexually explicit language, off-
color
jokes, or remarks about a
person’s body
or sexual activities.
> Displaying sexually suggestive pictures
or objects, suggestive looks or leering,
or
suggestive communication in any
form.
> Inappropriate touching.
Q. I am being teased by another
employee and I consider it
harassment of a sexual nature.
What should I do?
A. Notify the offending individual
that the conduct is not welcome and
that, if continued, it will
be reported. You should report
complaints to your immediate
supervisor or to any supervisor,
manager, or People Solutions
representative with whom you feel
comfortable. If that is not feasible,
contact.
https://Integritycounts.ca/org/concentrix
Your report can be confidential, and
you may remain anonymous; however,
you must realize that it is difficult and,
in some cases, impossible for our
Company to investigate an anonymous
complaint.
OUR COMMITMENT TO EMPLOYEES
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© Concentrix Corp.
Code of Ethical Business Conduct
Our Company prohibits any form of discrimination or
harassment,
including verbal or physical acts, jokes, or
slurs relating to any of the following protected classes:
Ethnicity
Color
Marital Status
Age
Gender Identity
Sexual Orientation
Physical or Mental
Disability
Pregnancy
Veteran Status
Or any other
basis
protected by law
National Origin
OUR COMMITMENT TO EMPLOYEES
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© Concentrix Corp.
Code of Ethical Business Conduct
Prohibiting
Substance Abuse
Substance abuse limits our ability to do our work safely, and therefore
puts us all
in jeopardy. We may never work while under the influence of
alcohol, illegal drugs,
misused prescription drugs, or over-the-counter
medications that impair our ability
to perform our jobs safely. In
addition, we may never use, possess, transfer, or sell illegal drugs or
alcohol, or misuse prescription drugs during working hours or
while on
Company premises. Our Company makes an exception to this rule
when
alcohol is transferred in a sealed container for authorized gift
purposes or is used in
moderation at an authorized Company event.
> If you are taking a legally prescribed drug that may be affecting
your
judgment or reaction time, discuss the situation with your
supervisor or a
People Solutions representative to determine if
you should report to work.
> Always follow local laws and customs when they are more
restrictive than
Company policy.
> If you observe that another employee’s performance on the job is
impaired
due to the use of alcohol, drugs, or other substances,
or that another
employee is using illegal substances or abusing
alcohol on the job, notify your supervisor, a member of
management, or the People Solutions
Department.
> Our Company recognizes that substance abuse and alcohol-
related
problems, as well as other problems, can be treated.
Confidential assistance
is available through our Company to all
employees who wish to inquire.
OUR COMMITMENT TO EMPLOYEES
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Code of Ethical Business Conduct
Preventing
Violence
Our Company prohibits actual or
threatened violence against co-
workers, visitors, or anyone who
is
either on our premises or has
contact with employees in the
course of their
duties. Every
threat of violence is
serious. We
must report any such
event
immediately.
Any actual or threatened violence
should be reported immediately to
security, management, or People
Solutions, who will
determine
appropriate action, including
possible involvement of the local
police
department or other
authorities.
Any employee who ignores or violates
any of our Company’s ethical standards,
and any manager who penalizes a
subordinate for trying to follow these
ethical standards, will be subject to
corrective action, including immediate
dismissal. However, it is not the threat of
discipline that should govern your
actions. Our Company expects you to
share its belief that a dedicated
commitment to ethical behavior is the
right thing to do and is good business, as
well as being the surest way for our
Company to remain a world-class
organization.
OUR COMMITMENT TO EMPLOYEES
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© Concentrix Corp.
Code of Ethical Business Conduct
Protecting
Privacy
There are numerous international, federal, and state laws designed to
safeguard
the public from unwarranted dissemination of personal
information. Our Company
respects the confidentiality of our
employees personal information. This means
that only employees who
have authorization and a clear business need should have
access to
personal records.
Privacy protection is important. We manage your personal information
consistent
with these guiding principles:
> Keep employee records accurate and up-to-date.
> Permit access and use only for legitimate business purposes, e.g,
payroll
and benefits administration.
> Prevent disclosure to third parties except under circumstances
permitted by
our policies.
> Follow established retention and destruction policies and procedures.
> Promptly respond to any questions or concerns raised by
employees
about their records.
Please note that any records of transactions created in the course of an
employee’s work, including call recordings, that may identify the
employee(s) involved in such transaction(s) are not deemed personal
information and there should be no expectation of privacy as to such
materials.
If you have questions about your information, talk to your supervisor or People Solutions.
OUR COMMITMENT TO EMPLOYEES
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© Concentrix Corp.
Code of Ethical Business Conduct
Maintaining
Quality
and
Safety
We maintain our Company’s valuable
reputation by providing safe, quality
products and services. This means that
our products and services must respond
to important
client needs, must
represent superior
value to the user,
and must be reliable. We
ensure this by
following all quality processes
and
safety requirements in place in the
locations where we work. We also
comply with
all applicable standards
and regulations on the
development of
our products and services.
With a disciplined approach,
Company employees work with
great integrity to accomplish:
Customer Satisfaction First
Commitment to the
Highest Quality
Continuous Improvement
of Processes
Can-Do Attitude
Concise Communication
At our Company, we pride
ourselves in offering the highest
levels of quality products
and services. We strive for
excellence in achieving and
optimizing business results,
which reflect total quality
commitment to our customers
and vendors.
OUR COMMITMENT TO OUR COMPANY
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Code of Ethical Business Conduct
Using Technology
Appropriately
We must use Company technology
appropriately, and we have a responsibility
to use computer, data and
telecommunication resources in a safe,
ethical, lawful, efficient, and productive
manner. Use of Company technology
must not interfere with your job duties.
Unauthorized, inappropriate or unlawful
use, relocation, or transfer of
computer, data, or telecommunication
resources
may result in disciplinary
and
legal action.
Under no circumstances should you
use our Company’s computer and
network systems to communicate,
store, or view inappropriate, sexually
explicit, or offensive statements
or materials. In addition, you may
not use these systems to access
illegal material, send unauthorized
solicitations, or conduct business for
yourself or for another organization.
You should not assume that the
communications or documents you
create, send, or receive via Company
computer, data, or telecommunication
resources are private. To the extent
allowed by applicable law, our Company
has the right to examine and monitor use
of Company assets and
communications
systems to ensure
compliance with
Company policies.
Q. Isn’t it illegal for our Company
to read my email?
A. No, it is not illegal. In fact,
an employer-provided
computer system is the
property of the employer
and, in most cases, our
Company has the right to
monitor all email traffic and
Internet surfing that occurs
on our Company systems.
OUR COMMITMENT TO OUR COMPANY
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© Concentrix Corp.
Code of Ethical Business Conduct
Q. What happens if a co-worker
sends me an obscene or
offensive email message? Am I
going to lose my job because of
someone else's action?
Electronic data can also be
“records” which must be
maintained by law.
A. You cannot control other
employees actions, but you can
control your own. If you receive
an offensive email message
from another employee, take the
following steps:
Do not forward, delete or reply
to the message. Leave it in
your electronic mailbox for
management to review.
Report the incident to your
supervisor, manager, or the
People Solutions department.
Management will handle the
situation from there.
OUR COMMITMENT TO OUR COMPANY
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© Concentrix Corp.
Code of Ethical Business Conduct
Protecting
Intellectual
Property
Our Company is built upon years of
hard
work and innovation by our
passionate game-changers and
the
intellectual property created by them,
including such things as patents,
trademarks,
copyrights, and trade
secrets Protecting our
intellectual
property is of critical importance,
and
we must all act collectively to ensure
that
it is not misused or
misappropriated. You
should neither
allow our intellectual property to be
used or shared with people outside
of
our Company without appropriate legal
documents in place, nor should you
infringe
the intellectual property rights
of any other companies.
Remember:
Any inventions, designs,
discoveries, ideas, concepts,
works of authorship, and trade
secrets created during the
employment relationship
-- or which arise out of an
employee’s work or are created
using our Company’s time,
materials or assets -- are
owned by our Company. Every
employee is expected to
cooperate with our Company
in documenting the ownership
of all intellectual property
developed by employees
during their employment with
our Company.
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© Concentrix Corp.
Code of Ethical Business Conduct
Q. I just got offered a job by another company that
not only operates in the same area of
business
as our Company but is in fact a direct
competitor
of our Company. May I use our Company pricing
information and client contacts I learned while
performing work for our Company to assist my
potential new employer?
A. No. When you became an employee of our
Company you signed a proprietary information
and inventions agreement, in which you
acknowledged that your employment with our
Company created a relationship of confidence
and trust between our Company and yourself,
respecting private Company information.
Consequently, you are prohibited from sharing
with any other company, any of our Company’s
proprietary information acquired by you during
your employment at our Company. Furthermore,
upon going to work for a different employer, our
Company has the right to notify your new
employer of your rights and obligations to
our
Company.
OUR COMMITMENT TO OUR COMPANY
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Code of Ethical Business Conduct
Information and
Data
Security: Confidentiality
One of the ways we protect our intellectual and proprietary information
is by
keeping that information confidential. Thus, every employee is
required to sign a
proprietary information and inventions agreement.
By signing this agreement, each
employee agrees to protect the
confidential information of both our Company and
others with whom
our Company does business. Our Company has substantial
relationships with its clients and vendors, which our Company expends
significant time and resources to acquire and maintain. The particulars
of these
relationships are Company confidential information and
constitute a significant and valuable asset of our Company. Employees
shall not, during or after their
employment with our Company, use their
knowledge of these relationships for any
entity other than our
Company.
Our Company recognizes that, as a result of their prior employment, our
employees
may have entered into a confidentiality agreement with that
employer requiring that
they keep in confidence that company’s
proprietary information. Employees must
ensure that they do not violate
any obligations of confidentiality to a prior employer
in connection with
their employment with the Company. This includes improperly
disclosing or using, in connection with their employment with the
Company, information that is subject to obligations of confidentiality to
the prior employer.
Also, regardless of other restrictions on confidential information, our
employees may
be entitled to immunity, including protection from
retaliation, under the Defend Trade
Secrets Act of 2016 for disclosing a
trade secret or confidential information under
certain circumstances,
such as participating or disclosing as part of a government
investigation
of a suspected violation.
OUR COMMITMENT TO OUR COMPANY
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© Concentrix Corp.
Code of Ethical Business Conduct
Q. I just joined our Company as a new employee. My
prior employer is one of our Company’s largest
competitors. Can I share some important
confidential marketing information that I
developed while working for this competitor?
A. No. This would breach the Code, your
obligations to your previous employer, and
might break the law as well. You are obliged
to protect your past employer's confidential
information just as Company employees are
obligated to protect our Company’s
confidential information. The general
knowledge and skills that you learned at a
prior employer may certainly be used at your
new job with our Company, but you must not
bring to our Company any confidential (or
otherwise protected materials) that you, or
others, produced for your prior employer. If
you have
any questions about the status of
any specific information you may have,
check with our Company’s Legal Department
before using it or disclosing it.
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Code of Ethical Business Conduct
Information and
Data
Security: Confidentiality
and
Third
Parties
In the course of our business activities, we
may have a requirement to receive
information
that others deem to be
confidential. We
should not receive or
disclose any such
information unless we
have a written
confidentiality agreement
in place that has
been approved by Legal.
We should ensure
that we treat the
information in accordance
with the terms
of the agreement, including
avoiding any
disclosure or use that is
prohibited by the
terms of the agreement.
In general, information about our clients
or our clients customers that we access
in connection with our provision of
services
will be subject to confidentiality
restrictions
in our agreement with the
client. Such
information should not be
disclosed or used other than as required
in connection with our
provision of
services to the clients’ customer.
Employees are also advised to refrain from
using names and/or logos of our clients
anywhere outside the company (including
pictures or verbal or written statements
that
can result in identification of our
clients or their
products), especially on
social media.
Always protect and never disclose
any confidential Company
intellectual property or any other
confidential information to third
parties.
On occasion, we may need to
share Company intellectual
property with people outside of
our Company. However, you must
never disclose
such information
without Management’s prior
approval and then only under a
written confidentiality agreement
approved by the Legal
Department.
You may not disclose, or induce
our Company to use, any
confidential or proprietary
information belonging to any
previous employer or others.
OUR COMMITMENT TO OUR COMPANY
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© Concentrix Corp.
Code of Ethical Business Conduct
Social
Networking
As part of our commitment to protecting confidential information, we must
exercise caution when using social media, including chat rooms, message
forums, and social networking sites. While our Company does not seek to
limit our personal
or professional interactions on such sites, we are
expected to conduct ourselves
appropriately in accordance with Company
standards. This means that we must
never disclose confidential
information of the Company, our clients or any of their clients, or other
business partners through our use of these sites. Such information also
includes names or logos of our clients or any statement that could identify
the client or its product(s) or service(s) including merely stating that we
render
services to such clients. We must also ensure that we do not
attribute our personal opinions to our Company. Never post inappropriate
or offensive materials
or material that violates our Company policies while
representing our Company. The Company may require that an employee
take down offensive or inappropriate
material or posts, and employees are
also requested to bring to our notice any such
posts that they may come
across on social media.
Our Company understands how the use of Internet social network sites and
blogs
can shape the way the public views our products, services,
employees, suppliers,
and clients. Our Company respects your right to
maintain your own blog(s) or post personal comments on social networking
sites. However, our Company is
committed to ensuring that the use of such
communications serves the needs of
our business by maintaining our
Company’s identity, integrity, and reputation in a
manner consistent with
our values and policies.
In case of any posts that could be connected with the Company, (such as
your
picture with the company name or logo taken at a company event or
sharing a
news item or video clip of the Company), please ensure that you
mention that the
comments posted by you are your personal opinions and
not that of the Company. In the event that the company finds such a post
to be inappropriate, you may still
be required to take it down.
OUR COMMITMENT TO OUR COMPANY
24
Code of Ethical Business Conduct
Q. I recently landed a large contract with a client who
I have been trying to secure for several
months.
Last night I was so excited about the new contract
that I posted the information, including the new
client’s name, on Facebook. Is this a
violation of
our Company’s policy?
A. Yes. We understand your right to engage in social
networking, such as posting information on
Facebook. However, our policy specifically
prohibits the posting of confidential Company
information on these social networking sites. By
identifying yourself as an employee of our
Company and disclosing a contract that may not
have been made public yet and the name of our
client, you have put yourself and our Company at
risk. You should delete your posting immediately
and report the violation to
your supervisor or to
the Legal Department.
OUR COMMITMENT TO SHAREHOLDERS
25
Code of Ethical Business Conduct
Avoiding Conflicts
of
Interest
We are expected to act in the best interest of our
Company at all times. This means that business
decisions should be made free from any actual or
apparent conflict of interest. We must make our
decisions based on sound business reasoning.
As a result, we need to watch for potential
conflicts
of interest.
For example, there is a likely conflict of interest if you:
> Cause our Company to engage in business
transactions with relatives or friends;
> Use nonpublic Company, client, or vendor
information for personal gain by you,
relatives,
or friends (including securities
transactions
based on such information);
> Have more than a modest financial
interest
in our Company's vendors,
clients, or competitors;
> Receive a loan, or guarantee of any
obligation,
from our Company or a third
party as a result
of your position at our
Company;
> Compete, or prepare to compete, with our
Company while still employed by our Company;
or
> Receive a loan, or guarantee of any
obligation,
from any third party as a result of
your position
at our Company.
As an employee, director, or officer of our Company, it is imperative that you avoid any interest or association that
interferes, or appears to interfere, with your independent exercise of judgment in our Company's best interests. You
should not exploit your position or relationship with our Company for personal gain.
It is our responsibility to report actual or
apparent conflicts between our work
with our Company and our family,
business, personal, or financial interests
as they develop.
In most cases, potential conflicts can be
easily resolved once they are brought
into the open and discussed. Early
disclosure and discussion facilitates the
resolution of potential conflicts before
they affect our work or our reputation.
Our Company may ask you to excuse
yourself from some relevant decisions or
add an approval step in the process if
there is a possible conflict of interest
between yourself and the matter being
discussed or approved.
OUR COMMITMENT TO SHAREHOLDERS
26
Code of Ethical Business Conduct
Safeguarding
Our
Assets
Every employee must safeguard our
Company’s property from loss or theft and
may not take such property for personal
use. Company property includes
confidential
information and other
intellectual property, software, computers,
office equipment, and
supplies. You must
appropriately secure all
Company
property within your control to prevent its
unauthorized use. Employees
may make
limited non- business use of our
Company’s electronic communications
systems, provided that such use:1) is
occasional; 2) does not interfere with your
professional responsibilities; 3) does not
diminish productivity; and 4) does not
violate
this Code or our Company’s
electronic
communications system policy
then in effect.
At our Company’s request, or upon
termination of employment, all employees
are
required to deliver to our Company all
items
that belong to our Company,
including any
data or intellectual property.
At our Company, we regularly produce
valuable, non-public ideas, strategies,
and
other kinds of business information
“intellectual property” -- which we own and
need to protect just as we do other kinds of
property. Because it is the product of our
Company’s own hard work, various laws
allow
us to protect this information from
use by outsiders.
All employees should
protect our Company’s
property and ensure its
efficient use.
All property should
be used for legitimate
Company business
purposes.
Take care to prevent waste,
loss, damage, misuse,
theft, misappropriation, or
infringement of Company
property.
OUR COMMITMENT TO SHAREHOLDERS
27
Code of Ethical Business Conduct
Receiving
Gifts
and Entertainment
Our Company’s commitment to integrity
requires us to adhere to the highest ethical
standards, including avoiding situations that
have even the appearance of impropriety.
Business gifts and entertainment can create
goodwill in our business relationships but can
also make it hard to be objective about
the
person providing them. Our choice of
suppliers, vendors, and partners must be
based on objective factors like cost, quality,
value, service, and ability to deliver. We must
avoid the appearance of making business
decisions based on gifts received through
these relationships.
Gifts, hospitality and business amenities may
be accepted, but only if they are not given
with
an expectation of preferential treatment
in
return and are of nominal value and not
prohibited by law or known practices of the
giver. This includes promotional discounts and
programs offered by various businesses such
as those in travel, hospitality, restaurant, retail
and such other industries in the regular course
of their business to individual clients,
which
may be accepted.
Any gift, business amenity or hospitality that
is
not acceptable as above, even if received
by a
family member of the employee, whether
solicited or otherwise, shall be promptly
returned or received on behalf of the company
or otherwise reasonably handled by the
manager. Infrequent business entertainment is
appropriate provided it isnt excessive, and it
does not create the appearance of
impropriety.
All gifts given to individuals or small groups
of
individuals (i.e, not gifts to an entire team
or
business unit) should be reported to the
manager of the most senior employee receiving
the gift(s).
Are cash or a cash equivalent
Are illegal or violate the law
Cause you to feel an obligation
Influence, or give the appearance
of influencing, business judgment
Are given as part of an agreement
to do something in return
Would violate the gift and
entertainment policy of the
giver’s employer
Are for entertainment that
is unsavory or otherwise
OUR COMMITMENT TO SHAREHOLDERS
28
© Concentrix Corp.
Code of Ethical Business Conduct
Prohibiting
Insider
Trading
You may become aware of material information about our Company or
other companies we do business with (e.g., clients or vendors)
that is not
publicly available to all investors. It is illegal to purchase or sell securities
in a company (including stock, debt, or equity, options, and shares held
in retirement
plans) based upon material non-public information”this
is commonly referred to as “insider trading” -- If you engage in insider
trading, you could lose your job and
be subject to significant civil and
criminal penalties.
We must never use material non-public information about our Company
or other companies we do business with, for personal gain. In addition,
we must never pass material non-public information on to others who
may trade on
it. If you provide a “tip” to someone who then buys or sells
securities, both of you
can be convicted of insider trading.
“Non-public information” is information that is known within our
Company and has
not been publicly released. Material information” is
information that a reasonable
investor would consider important when
deciding to buy or sell securities.
Employees w
ho are in possession of material, non-public information
may not
complete a security transaction until the first business day that
is at least 48 hours
after the time that the information is publicly released.
You should contact Legal if
you have any questions regarding what
constitutes material non-public information”
and associated
restrictions with regard to insider trading.
OUR COMMITMENT TO SHAREHOLDERS
29
© Concentrix Corp.
Code of Ethical Business Conduct
The following types of (positive or negative)
information, if non-public, are examples of what
might be “material,” in which case their use and
disclosure can lead to insider-trading violations:
Gains or losses of substantial clients
or suppliers, or significant pricing
changes;
New service or product offering
announcements or research results of
a significant nature;
Significant product defects, recalls
or modifications;
Major changes in senior management;
Significant litigation exposure due to
actual or threatened lawsuits;
Financial results, or projections of future
earnings or losses;
News of pending or proposed mergers,
acquisitions, and disposition of
subsidiaries, stock splits, new equity, or
debt offerings;
Impending bankruptcy or financial
liquidity problems.
Both the U.S. Securities and
Exchange Commission and
Congress are very concerned
about
maintaining the fairness
of the U.S.
securities markets.
These laws
require publicly
traded companies
to have
clear policies on
insider
trading.
OUR COMMITMENT TO SHAREHOLDERS
30
© Concentrix Corp.
Code of Ethical Business Conduct
Maintaining
Accurate Records
Full, fair, accurate, timely, and understandable disclosures in our Company’s
periodic
reports, disclosures and regulatory filings are essential to the
success of our Company’s
business. Each of us has a duty to ensure that all
entries in our Company’s financial
records give an honest picture of the
results of our operations and our financial position.
We do this by complying
not only with our Company’s policies, but also with the laws,
rules and
regulations that govern our financial accounting and reporting.
Each of us needs to exercise the highest standard of care in contributing to
or preparing
such reports in accordance with the following guidelines:
> All our Company accounting records, as well as reports produced from
those
records, must be in accordance with the laws of each applicable
jurisdiction;
> All records must fairly and accurately reflect the transactions or
occurrences to which they relate;
> All records must fairly and accurately reflect, in reasonable detail, our
Company’s
assets, liabilities, revenues, and expenses;
> Our Company’s accounting records must not contain any false or
intentionally
misleading entries;
> No transactions should be intentionally misclassified as to accounts,
departments,
or accounting periods;
> All transactions must be supported by accurate documentation in
reasonable detail
and recorded in the proper account and in the proper
accounting period;
> You should cooperate fully with internal and external auditors to gather
information
as requested, explain processes, and suggest possible
improvements; and
> You must comply with our Company’s system of internal accounting
controls.
OUR COMMITMENT TO SHAREHOLDERS
31
Code of Ethical Business Conduct
Managing Our
Records
Various laws and good-business
practices require our Company to keep
certain business records, including
electronic records, for specific periods
of time. In addition, we may not destroy
certain relevant records when litigation,
subpoenas, audits, or investigations are
pending or anticipated. Storing
business
records longer than
necessary, however, incurs needless
costs for our Company
and prevents
the efficient retrieval and
accessibility of relevant records. We
must
all strictly comply with Company
policies
on management of company
records. For
specific information
regarding how long
to keep and how to
dispose of business
records, consult
our Records Retention
Policy or ask the
Legal Department.
The Legal Department may issue a
Legal
Hold on certain documents, in
certain
circumstances such as
litigation, and
documents subject to a
Legal Hold shall not be tampered with
or destroyed
except with the prior
written authorization
of the Legal
Department. Under such
circumstances, all instructions of the
Legal Department are to be complied
with.
The Record Retention Policy covers both
electronic (soft copy) and hard-copy
materials. They apply to ALL record types
regardless of the medium in which they
exist, including paper; email; video; hard
drive; thumb drive; and compact disc or
other electronic-storage device.
You should give special care to ensure that
records containing confidential information
are retained and disposed of in accordance
with both the Record Retention Policy and
our Company’s information-protection
policies and practices.
Q.
The accounting department receives a
letter from a customer’s attorney,
demanding that our Company fulfill
certain oral promises that our Company
allegedly made. Your manager asks you
to review your email to determine whether
you have any email messages that would
support such a promise. You identify one
email that could be construed as
constituting a promise to a person who
was unfamiliar with the customer
relationship but you believe, in good faith,
that no such promise was ever made to
the customer. Should you delete the
email?
A.
No. Our Company’s Records
Retention
Policy requires employees to preserve
all
records that may be relevant to a matter
in
which our Company reasonably
anticipates
litigation. You should immediately
contact
the Legal Department to help
determine
whether, under the circumstances, there
is
a reasonable anticipation of litigation.
OUR COMMITMENT TO GLOBAL COMMUNITIES
32
© Concentrix Corp.
Code of Ethical Business Conduct
Maintaining
Fair
Competition
Our Company is a staunch supporter
of
free and fair competition. Our
actions in the marketplace define
who we are as a Company. By
competing based strictly on the
quality of
our services and
deliverables, and never in an
unethical manner, we uphold our
Company’s
reputation as an ethical
leader in our industry. No Company
employee, director, or officer
should
take unfair advantage of anyone
through manipulation, concealment,
or abuse
of privileged information,
misrepresentation
of material facts, or
any other unfair practice.
We
concentrate on delighting our clients,
and we will not seek to limit the
competitive
opportunities of our
rivals in deceitful or
fraudulent ways.
We must exercise caution when
interacting with competitors. We must
avoid cooperating, or even appearing to
cooperate, with competitors. We must
never discuss any of the following topics
with our Company’s competitors without
prior permission from the Legal
Department:
Pricing or pricing policies, costs,
marketing or strategic plans
Proprietary or confidential information
Technological improvements
Promotions we will conduct
with customers
Division of customers, markets,
territories, or countries
Boycotts of certain customers,
suppliers, or competitors
Joint behavior towards customers
OUR COMMITMENT TO GLOBAL COMMUNITIES
33
© Concentrix Corp.
Code of Ethical Business Conduct
Respecting
Human Rights
Our Company supports the protection of basic human rights throughout its
worldwide operations. Our employees work with clients, suppliers, and
partners
in every region of the globe. We are truly a global enterprise and
with that comes
the responsibility to behave responsibly as a corporate
citizen in every town, in
every country, with every employee engagement,
every partner relationship, and
every client. We do this by running our
global business with great respect for
human rights. In support of this
commitment, we adhere to applicable laws relating
to working hours,
wages, human trafficking, modern slavery, child labor, and
working
conditions that are a threat to life or health. Our support for these principles
is embedded in this Code, in our position on labor relations, in our
employment
practices, and in our relationships with suppliers.
Political
Participation
Concentrix is an apolitical company and does not have the practice of
making
political contributions with respect to any party, candidate, or
issue. Employees
are free to participate in political processes, including
making contributions, in their
personal capacity. They must not,
however, do anything to create a perception
that their activity is on behalf
of the Company, and all other Company policies with relation to conduct
of personal activities using Company assets or on Company time
apply
to the conduct of political activity. The Company will not reimburse
employees
for any time spent in political activity, except to the extent
required by law.
OUR COMMITMENT TO GLOBAL COMMUNITIES
34
© Concentrix Corp.
Code of Ethical Business Conduct
Environment &
Sustainability
We respect the environment in which we live and work. This means, in
part, that we
comply with all applicable environmental laws in all countries
in which we operate.
Our Company is also committed to protecting the
environment by minimizing the
impact of our operations.
We have a responsibility to improve the lives of our people and the health of
our planet. It’s a responsibility we take very seriously. The way we see it, we
have an incredible opportunity to use our scale as a force for good. The power
of oneamplified across our entire family of 270,000+ staff, our clients, our
suppliers, and our partnerstranslates to world-sized impact.
We are committed to three key areas of action:
Environmental: To care for the environment to leave it better than we found it.
Social: To create a better place for people to work and live in the
communities where we operate.
Governance: To act with integrity and do the right thing. Always.
We invite you to read our latest Sustainability Report for more detailed
information: https://www.concentrix.com/esg/
OUR COMMITMENT TO GLOBAL COMMUNITIES
35
Code of Ethical Business Conduct
We recognize and accept our
responsibility to be a good steward of the
environment and to help achieve a state
of sustainable development. In support of
these responsibilities, our Company has
established the following commitments:
Prevention of pollution in all its forms
Conservation of natural resources,
including energy, through source
reduction, reuse, and recycling
wherever practical
Continual environmental
performance improvement through
the involvement of all employees,
subcontractors, suppliers, and
through partnerships with
local communities
Integrate environmental
c onsiderations into our
business activities
OUR COMMITMENT TO GLOBAL COMMUNITIES
36
Code of Ethical Business Conduct
Abiding by Anti-Corruption
Laws (Bribes and Kickbacks)
Our Company has a zero tolerance policy
for
bribery. As such, we may never make,
accept, or offer any form of improper payment
while conducting business on our Company’s
behalf. We abide by all international laws,
treaties, and regulations that forbid bribery
of government officials, including the U.S.
Foreign Corrupt Practices Act (FCPA).
Almost every country prohibits the bribery
of
its government officials. In addition, some
countries have laws that make it illegal to bribe
officials of other countries. To be responsible
members of our business communities,
we must follow these laws wherever we do
business, regardless of local law or custom.
This means we may never offer, attempt to
offer, authorize, or promise any sort of bribe
or kickback or facilitation payments to a
government official for the
purpose of
obtaining or retaining business
or an unfair
business advantage or influencing their
official actions. Moreover, we may never
solicit or accept a bribe or
kickback. Anti-
corruption laws are complex, and the
consequences for violating these laws
are
severe. For this reason, you should avoid
any
activity that could be construed as bribery.
It is also important to note that we may
not
hire a third party to do something that
we
cannot ethically or legally do ourselves.
Engaging a third party to indirectly make an
improper payment violates this Code and anti-
corruption laws. We must carefully screen all
third parties before retaining them.
A “bribe” is anything of value,
including cash payments, gifts,
entertainment, or other business
courtesies, given in an attempt to
affect a person’s business
actions or decisions in order to
obtain a business advantage.
A kickback” is the return of a
sum already paid or due to be
paid as a reward for awarding or
fostering business.
A “government official” can be a
national or local government
official or employee, a political
candidate, a representative of
an organization like the World
Bank, or an official or employee
of government-owned or
-controlled entities, such as
state-owned oil companies.
OUR COMMITMENT TO GLOBAL COMMUNITIES
37
Code of Ethical Business Conduct
Employees with
duties involving
transactions or
travel outside of
the
United States
must
be familiar
with the
FCPA,
the UK Anti-
Bribery Act, and
similar local laws.
Management
approval is
required
before
any gift or
payment can be
made to a
government or
public official. All
employees must
immediately
report
any
demand for a
bribe or kickback
to
the Legal
Department.
Q. I recently met an agent who can assist our
Company in obtaining business in a country
where it has been particularly difficult for us to
become established. May I engage this agent on
behalf of our Company?
A. Speak with your supervisor or the Legal
Department to ensure that the agent’s contacts
and methods are aligned with both local and
U.S.
laws. Due diligence on this agent is critical
because our Company may face legal liability
if we consciously avoid learning relevant facts.
If the agent clears due diligence, internal
procedures for obtaining business approval,
purchase orders, and legal approval must be
followed.
Q. Susan needs to obtain approval for a project
as quickly as possible. The government
employee Susan contacted offers to speed up
the approval process for a “small fee.” Can
Susan make a small payment to a government
employee to speed up the approval process?
A. No. This is known as a “facilitation payment”
and is prohibited by law as well as against
our
Company policy. Susan
may not offer or pay
any amount to facilitate government approvals,
even if it will speed up a project. Susan should
notify her manager
and the Legal Department
of this request for a
facilitation payment.
OUR COMMITMENT TO GLOBAL COMMUNITIES
38
Code of Ethical Business Conduct
Giving Gifts
and
Entertainment
We sometimes entertain our clients and suppliers in order to build or strengthen good working
relationships with them. Good judgment, discretion, and moderation should
always serve as
our guides in these situations. Providing entertainment is not appropriate
if doing so makes
us appear biased or as if we are attempting to influence a business
decision. You may offer
entertainment when it fits all of the following guidelines:
> It is incidental to a discussion of business
> It is in a setting that is appropriate for a discussion about business
> Its cost is reasonable
> The entertainment was not solicited by a client or supplier
Our Company defines “gifts” as things of value, goods and services, and meals or
entertainment that you, as the one who offers, do not attend. Gifts of cash or cash
equivalents, such as gift certificates, are never permitted. You may give gifts that meet
all
of the following criteria:
> Are of modest value;
> Will not be viewed as a bribe or payoff or a facilitation payment;
> Are consistent with generally accepted business practices and ethical standards;
> Would not embarrass our Company if publicly disclosed; and
> Are not cash or cash equivalent (including gift certificates and vouchers).
The giving of gifts and entertainment to government officials, including employees of
government-owned or -controlled companies, is also subject to the requirements of
this
Code. When giving gifts or offering to entertain a business partner, ensure that
your offer
does not violate the recipient’s own policies. If you work with public officials,
be aware that
even simple offers, such as purchasing a meal or refreshments, may be
unacceptable or
even against the law.
In some locations it is customary to provide items of nominal value (e.g. sweets or Concentrix
logoed mugs and similar items) to government officials. However, providing gifts of even
nominal value to a government official requires special consideration to ensure compliance
with applicable laws. You should consult with Compliance prior to providing anything of
value to a government official.
Note that government officers and employees of government-controlled companies, both in the U.S. and
abroad, are subject to strict government standards. Violation of these standards can result in civil and
criminal
penalties for individuals, our Company, and the officers in question. Please refer to Abiding by
Anti-Corruption
Laws in the section titled Our Commitment to Global Communities” in this Code.
OUR COMMITMENT TO GLOBAL COMMUNITIES
39
© Concentrix Corp.
Code of Ethical Business Conduct
Trade
Controls and
Restrictions
As a global company, we may deliver
goods,
services, software, and technology
all over
the world crossing national
borders. It is
therefore critical that we
carefully comply with all national and
international rules and
regulations that
apply to our cross-border
trade activity,
which includes our imports,
exports, and
re-exports. Many countries have
laws that restrict or otherwise require
licensing
for the export and/or import of
certain goods
and services to other
countries and to certain
parties. Countries
may also impose various
kinds of trade
sanctions or embargoes against
other
countries or people. These sanctions or
embargoes typically focus on national
security, foreign policy, or humanitarian
concerns.
To maintain compliance with these
requirements when applicable to our
Company, we must screen our
international
transactions to ensure we
see no evidence
of any prohibited end-
destination, end-user, or end-use, and
watch for “red flags” that suggest a
counterpart may be trying to evade
applicable laws.
Due to the complexities of the legal
requirements under many of these
international trade laws, we must seek
guidance from the Legal Department before
exporting or importing goods or services or
engaging in transactions that might be
affected by trade sanctions.
An “export” occurs when a good,
service, software, or item of
technology is shipped or otherwise
delivered in tangible or intangible
form, to a person in another country.
An export also occurs when we
provide technology or software to
someone who is not a national of the
country where they are located (e.g.,
someone in the U.S. who is not a U.S.
citizen or U.S. permanent resident).
A re-export is the movement of the
good, software, or technology from
one foreign country to another
foreign country.
OUR COMMITMENT TO GLOBAL COMMUNITIES
40
© Concentrix Corp.
Code of Ethical Business Conduct
Global Citizenship
Charitable activities, contributions and donations are part of the Company’s
Global Citizenship efforts and policy. Such contributions are made without
any demand or expectation of a
business return No such payment shall be
made to an individual or organization
whose goals and values are
incompatible with that of the Company. Beneficiaries of
any such
contribution shall not be related to any of the directors or the Company.
Employees are encouraged to engage in charitable activities in their
personal time
and at their personal cost, in order to give back to the
community they belong to. Such activities shall not be undertaken or
performed on behalf of the Company, and the Company will not reimburse
employees for any time and cost incurred on
account of any charitable
activity, unless the employee was acting on behalf of the
Company, with
prior written authorization to do so.
Communicating with
External
Audiences
It is important that our Company provides fair, accurate, timely, and
understandable
disclosures to the public and to governmental authorities,
both verbally and in
writing. For this reason, only designated spokespeople
are approved to respond to or communicate with outside parties -- namely
members of the media, industry
analysts, financial analysts, and investors.
By having these spokespeople on hand,
we avoid having our words taken
out of context by reporters or other members of
the media or other external
organizations. If you receive a request from the media for information, for
an interview, or to author a technical article or present a paper, you should
forward the request to a member of our Marketing team, who will handle
the
request or provide support and guidance. Similarly, requests from financial
analysts and shareholders should be forwarded to Investor Relations. If you
have
any doubt about a request, you can also contact the Legal Department
before responding to the request.
Please check with the marketing team for applicable guidelines and rules regarding brand usage
and corporate communications.
SEEKING GUIDANCE AND REPORTING CONCERNS
41
Code of Ethical Business Conduct
Reporting
Misconduct
Each of us is responsible to report any
misconduct, including violations of
this
Code, that we become aware of
multiple
channels are available for this
purpose.
We encourage employees to help
maintain
the integrity of our
Company by reporting
any
misconduct. To assist in these
efforts,
any employee of our
Company may
submit a complaint
regarding questionable
accounting
or auditing matters, instances of
corporate fraud, or violation of
applicable
laws to the management
of our Company.
If you prefer to report a question or
concern
anonymously, an
anonymous hot line is
available 24
hours a day, 365 days a year
to
respond to questions or concerns
about
ethical or legal issues, including
potential
violations of our Company’s
Code and other
policies. All questions
and/or reports will be investigated
promptly and thoroughly, consistent
with applicable law. Appropriate
answers and/or corrective or
disciplinary
action for violations of our
Code will be
applied whenever
necessary.
If you become aware of a situation that may involve
a
violation of our Code, Company policy, or any applicable
law
or regulation, you are encouraged to report it by
contacting
your manager or People Solutions. If you
pr
efer, you can also go directly to your Senior Vice
President,
country head or the Legal Department.
Alternatively,
you can also follow our Company’s Whistle-
blower
Policy and report any violations to one of the
following:
Teh
-Chien Chou Allison Leopold Tilley
Chairperson of the Audit
Committee
Pillsbury Winthrop LLP
Concentrix
Corporation 2475 Hanover Street 44201
audit@concentrix.com
Palo Alto, California
+1 94304-1114
Telephone: 650.233.4537
Company’s complaint
referral
website at:
www.integritycounts.ca/
org/concentrix
SEEKING GUIDANCE AND REPORTING CONCERNS
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Code of Ethical Business Conduct
How Will I Know If There
Is A Problem?
Our Code attempts to address the most-common legal and
ethical issues we might encounter. It cannot, however, address
every question that arises. When you face an ethical dilemma,
think through the issue and reference available resources, such
as Company policies and procedures.
You can assess the situation by asking yourself the
following questions:
Do I think my action complies with the law?
Does it feel like the right thing to do?
Does it follow our Code and all other Company policies?
Would I feel comfortable if others knew about it?
If you cannot answer “yes” to all of these questions, do not take
the action. Seek guidance if you have any additional questions
about the situation.
You may also come across situations that pose ethical
dilemmas while conducting business internationally. If
another country’s local laws, customs, or practices conflict
with U.S. law, Company policy, or this Code, seek guidance
from the Regulatory Compliance Department or write to
coebc@concentrix.com. In such circumstances, we must
always adhere to the law, custom, or practice that is most
stringent.
SEEKING GUIDANCE AND REPORTING CONCERNS
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© Concentrix Corp.
Code of Ethical Business Conduct
Protecting
Against
Retaliation
Even companies with the highest ethical
standards occasionally have issues that may
arise. When they do, we want them to be
reported to us so that they can be addressed.
It is not always easy to report a question or
concern that is or even has the appearance
of
being contrary to the requirements set forth
in
our Code, Company policy or applicable
law or
regulation. Our pledge to you is that
our
Company will not retaliate against any
employee for good faith reporting of ethical
concerns or cooperating in a company
investigation. Disciplinary action may be taken
against anyone who retaliates against such
employees.
Health and Safety
Our Company strives to ensure that we provide healthy and safe conditions on our premises by
complying with applicable regulations and best practices. We aim to provide an environment with
no risk to our employees’ health and safety and provide access to care, minimizing noise, dust,
odors, particles and other sources of location pollution.
Q.
I’m concerned about
reporting a suspected fraud.
What if I am wrong and it gets
me in trouble, or I hurt
someone’s reputation?
A.
We do not hold employees
accountable for reports made in
good faith, even if they turn out
to be incorrect or unable to be
proven. We are careful when
looking into alleged wrongdoing
to ensure that employees’
reputations are protected.
Investigations are conducted in
an objective, fair and
confidential way.
RECEIPT AND ACKNOWLEDGMENT
44
© Concentrix Corp.
Code of Ethical Business Conduct
Receipt and Acknowledgment
I have received a copy of our Company’s Code of Ethical Business
Conduct and
have read it carefully. I understand all of the guidelines,
practices, and policies
and agree to abide by them.
I understand and agree that if I violate the guidelines, practices,
and policies
in the Code of Ethical Business Conduct that I can be
disciplined for my
conduct and may even be terminated.
I understand that our Company reserves the right to change, amend,
or delete
any or all of the information contained in this Code of Ethical
Business Conduct
at any time as dictated by circumstances of
the business.
I further understand that signing this Receipt and Acknowledgment
form does
not, nor is it intended to, confer any rights or benefits or
employment, or
constitute an assurance of continued employment or
employment other than as
provided in the terms and conditions of my employment.
Signature:
Date:
Printed Name:
Employee Number:
Locations:
Waivers of any provision of the Code are generally not permitted and,
in any
event, may be granted only by the Board of Directors in writing
and must be
disclosed in accordance with applicable law. This Code
of Ethical Business
Conduct may be amended from time to time at
our Company’s discretion. The
current version of the Code will be
posted and maintained on our Company’s
intranet sites and can be
obtained from People Solutions or the Legal
Department.
CONCENTRIX Corporation
1.800.747.0583
www.concentrix.com
Version 2.4 September 2023
© Copyright 2017 Concentrix Corporation. All rights reserved. Concentrix and Concentrix Logos and all other Concentrix
company, product and services names and slogans are trademarks or registered trademarks of Concentrix Corporation.
Concentrix and the Concentrix Logos Reg. U.S.