2023 INSIGHT INTO TODAY’S CCM CERTIFICANT
Board-certified case managers—
the over 50,000 professionals who hold the
Certified Case Manager credential—work in
settings across the health care continuum.
In many organizations with clients who need
navigation, care coordination, and access
to resources to optimize health, you’ll find a
board-certified case manager.
1
1
Unless otherwise noted, data in this eBook is from 5,446 responses to the
survey, “Health2 Resources and CCMC, Professional and Demographic
Characteristics of CCMs” November 2022.
is today’s CCM
certificant?
WHO
GROWTH, BENEFITS AND VALUE | 2023 INSIGHT INTO TODAY’S CCM CERTIFICANT
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Top current employment settings:
26% Health plan/insurance disability company
19% Hospital/acute care
10% Workers’ comp
8% Ambulatory/outpatient/primary/urgent care
WHO
is today’s CCM
certificant?
GROWTH, BENEFITS AND VALUE | 2023 INSIGHT INTO TODAY’S CCM CERTIFICANT
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80%
have bachelor’s
degree or higher, with
this figure increasing
Certified for an average of
10 years,
with an average of 7 years of
work prior to certification
96%
are women
Work in all
U.S. states
24%
are in executive or
management roles
GROWTH, BENEFITS AND VALUE | 2023 INSIGHT INTO TODAY’S CCM CERTIFICANT
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do they live and work?WHERE
CCM certificants are in all 50 states and Washington, D.C.
NUMBER OF CCMS
1 to 500
501 to 1,000
1,001 to 1,500
1,501 to 2,000
2,001+
Data is from the CCM
Certificant database,
January 2023.
CCM certificants are
seasoned professionals.
Professional
Background:
86%
RN
9%
Social worker
5%
Other
GROWTH, BENEFITS AND VALUE | INSIGHT INTO TODAY’S CCM CERTIFICANT
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60%
of CCMs have been in case
management for 10 or more years.
Chronic
Disease
Management
Managed
Care/
Insurance
Workers’
Comp
Geriatrics
Care
Transitions
Rehab
Diabetes
In addition to experience,
education, and the
distinction of earning the
CCM, nearly all board-
certified case managers
bring value to employers
through specialty expertise.
95%
of CCMs have specialty
experience in one or
more areas.
N=5,197
CCM certificants go the extra mile to gain
expertise to serve their clients.
GROWTH, BENEFITS AND VALUE | 2023 INSIGHT INTO TODAY’S CCM CERTIFICANT
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Hospital/
Acute Care
• Ensuring appropriate care
• Educating and empowering clients
• Advocacy
• Coordinating care
• Helping to increase access to care
• Helping identify issues
N=4,789
CCM certificants say the
aspects of their job that are
most vital are:
The case manager is focused on quality and patient empowerment,
but also on coordination among different providers, advocating, and
helping patients navigate the health system.
GROWTH, BENEFITS AND VALUE | 2023 INSIGHT INTO TODAY’S CCM CERTIFICANT
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92% of board-certified case managers say their
organization tracks care coordination activities, some
using multiple measures.
Measuring
care coordination
is important.
53% Patient experience
42% Re-admission rate
31% HEDIS
31% Cost savings
30% Length of stay
29% Patient self-management goals met
28% ER visits
24% Admission rate
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N=4,993
for CCM certificants are
on the rise.
A large majority of CCMs earn
more than $80k per year,
and more than one-third of CCMs earn over $100k.
N=4,321
SALARIES
The median salary
of CCM certificants
$90k-
$100k
36%
are earning
$100k+
have received a
salary increase in
the last 12 months
75%
of CCM
certificants
77%
are earning
$80k+
GROWTH, BENEFITS AND VALUE | 2023 INSIGHT INTO TODAY’S CCM CERTIFICANT
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The most important reason case
managers pursue certification is
to improve employment options,
to enhance professional standing,
to build knowledge, and for
personal growth.
GROWTH, BENEFITS AND VALUE | 2023 INSIGHT INTO TODAY’S CCM CERTIFICANT
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The CCM is
a rewarded
professional
milestone.
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Benefits of CCM
Certification
extend beyond
salary alone.
86%
of case managers
report certification has
had a positive impact
on their career.
N=4,794
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of CCM certification and financially support
ongoing professional development.
Employers recognize the value
CCMs who supervise other case
managers recognize the value of the
credential when hiring—and so do
their employers.
74%
of employers prefer
or require certification for
case managers.
N=1,030
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CCM certificants who are supervisors develop others by
setting them on the path
to certification.
91%
of CCMs have
recommended the CCM to others.
N=4,794
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CCM supervisors are highly aware of the
Commission’s resources for lifelong learning
and professional development.
81% know about CCMC’s Case Management Body of
Knowledge (CMBOK
®
) online learning platform
N=1,012
69% know about CCMC’s Pre-Approved Continuing
Education (PACE
™
) Program
N=1,030
The benefits of board-certification are clear for case
managers, health care organizations, and the clients
they serve.
How can the CCM certification help you
and your organization develop others?
Find out more at ccmcertification.org,
or call us at (856) 380-6836.
1120 Route 73 | Suite 200
Mount Laurel, NJ 08054
Written and produced by Health2Resources.
Created January 25, 2023
